Finexim Mortgage Investment Fund has adopted a complaints handling resolution policy developed in accordance with Australian Standard AS ISO 10002-2006 - Complaints Handling. Members may request a copy of the policy.
Please contact Finexim in writing or call Finexim on (Telephone Number - (02) 9299 1879) if you wish to make a complaint.
If the complaint is in writing, Finexim must acknowledge it within 14 business days of receiving it and follow certain procedures. In particular, Finexim is required to investigate, properly consider and decide what action (if any) to take, and to communicate its decision to you within 45 days.
If you are not happy with how the complaint has been handled you may contact the Credit Industry Ombudsman (CIO), of which Finexim is a member. This is an independent body approved by ASIC to consider complaints. CIO’s contact details are as follows:
Telephone 1800 138 422
PO Box A252
South Sydney NSW 1235